text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
I think my phone is either lost or stolen. | 43lost_or_stolen_phone
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I didn't get all the cash I requested for at the ATM | 75wrong_amount_of_cash_received
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How do i finalize a card payment | 46pending_card_payment
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What's the deal with no cryptocurrency on your app? | 8beneficiary_not_allowed
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I tried to transfer money and it did not work. | 36failed_transfer
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What can I use to verify my identify? | 69verify_my_identity
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Need to deposit a cheque into my account | 58top_up_by_cash_or_cheque
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How long will it take to activate my new card? | 1activate_my_card
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I made a withdrawal from my account but it has not posted? | 47pending_cash_withdrawal
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Where can I find the card PIN? | 39get_physical_card
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My card's frozen, what can I do? | 50pin_blocked
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What do I need to do to activate my card? | 1activate_my_card
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An unauthorized payment is in my app | 17card_payment_not_recognised
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My card hasn't arrived yet. | 12card_arrival
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If I feel someone has my card information, can I get a new card? | 23compromised_card
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On my last transaction it seem that my top-up was not successful. | 61top_up_reverted
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I think I see a withdraw I did not make. | 21cash_withdrawal_not_recognised
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Why could I not get cash? | 27declined_cash_withdrawal
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what is the top up limit | 60top_up_limits
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Can you explain the transfer fee to me? | 64transfer_fee_charged
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Will my transfer immediately show up in my account? | 67transfer_timing
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How do I get rid of my account ASAP? | 55terminate_account
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Am I able to order a new card and have it sent to me in China? | 10card_about_to_expire
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Can I verify my identity online? | 69verify_my_identity
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I lost my phone and need help securing it. | 43lost_or_stolen_phone
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Can I still use the app if I switched phones? | 43lost_or_stolen_phone
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The rate applied to my foreign purchase was incorrect | 18card_payment_wrong_exchange_rate
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Why was I not able to complete a transfer? | 36failed_transfer
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What reason did my top-up fail for? | 59top_up_failed
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I already have one of your cards, how do I link them? | 14card_linking
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I deposited a check but my balance is still the same. | 7balance_not_updated_after_cheque_or_cash_deposit
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My top-up failed, WHY? | 59top_up_failed
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What do I need to do to change the address on my account? | 31edit_personal_details
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Is there a fee when you pay with your card? | 16card_payment_fee_charged
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What is the youngest someone can be to open an account? | 2age_limit
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How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours. | 66transfer_not_received_by_recipient
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Where does all this money come from though? | 70verify_source_of_funds
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Can I transfer money to my credit card? | 62topping_up_by_card
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Do you support all fiat currencies? | 37fiat_currency_support
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Why isn't my PIN available yet? | 39get_physical_card
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How do I top up my card using your app? I'm new to this. | 62topping_up_by_card
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I double checked that I have the correct account details , they're right for sure. Transfer is still pending since forever. What should be done now? | 49pending_transfer
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What if I need multiple disposable cards? | 30disposable_card_limits
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Which ATM's will accept my card? | 4atm_support
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Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate? | 28declined_transfer
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How man currencies can I hold? | 37fiat_currency_support
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What different ways are there for someone to send me money? | 51receiving_money
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Can I hold money in other currencies? | 37fiat_currency_support
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Why was a transfer to an account not allowed? | 8beneficiary_not_allowed
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How did my top-up fail? | 59top_up_failed
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For some reason my account's been charged an extra dollar. | 35extra_charge_on_statement
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] |
I went to withdraw some cash earlier today, but seems the ATM gave me the wrong amount of cash! The amount showing up in the app is a lot more | 75wrong_amount_of_cash_received
| [
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] |
What does a disposable virtual card do? | 38get_disposable_virtual_card
| [
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] |
I need to create several disposable cards per day. | 30disposable_card_limits
| [
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] |
How long until my card is delivered? | 13card_delivery_estimate
| [
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] |
When can I expect to receive my new card? | 13card_delivery_estimate
| [
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] |
I need to get an actual card so that I can use it for in person transactions. How would I do this? | 44order_physical_card
| [
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The app denied my top-up | 59top_up_failed
| [
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] |
The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate. | 76wrong_exchange_rate_for_cash_withdrawal
| [
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I want to know if there is a maximum I can top up. | 60top_up_limits
| [
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] |
Is Apple Pay a possible top up option? | 3apple_pay_or_google_pay
| [
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I tried topping up but my funds seem to be pending. I want to buy something right now, what do I do? | 48pending_top_up
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Has the check I deposited cleared to I can get the cash? | 7balance_not_updated_after_cheque_or_cash_deposit
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I would like to activate my card to use now, can you help me? | 1activate_my_card
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My card appears to be broken how can I fix it? | 15card_not_working
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Does topping up my card have a fee? | 57top_up_by_card_charge
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Whats the delivery time to the United States? | 13card_delivery_estimate
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How long does a transfer take from the point it's sent, to the point it arrives in my account? | 67transfer_timing
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Is it a good time to exchange? | 33exchange_rate
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Can a card stop working? | 15card_not_working
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Why do you need code verification for my top up? | 71verify_top_up
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Can I exchange money from abroad without additional costs? | 32exchange_charge
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Can I receive a new card while I am in China? | 10card_about_to_expire
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My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this? | 26declined_card_payment
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Is the system down? I've been trying to do a transfer and have failed? | 36failed_transfer
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How old do you have to be to be able to open an account? | 2age_limit
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Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply. | 76wrong_exchange_rate_for_cash_withdrawal
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What is the point of an identity check? | 74why_verify_identity
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I forgot my code to get into the app. | 45passcode_forgotten
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Pending transfer? | 49pending_transfer
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If i'm not in the UK, can I still get a card? | 25country_support
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I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this? | 21cash_withdrawal_not_recognised
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How many disposable cards can I own? | 30disposable_card_limits
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will i be able to open an account for my daughter | 2age_limit
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What currencies or cards do you support for topping up? | 54supported_cards_and_currencies
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Why hasn't my recipient received their money? | 66transfer_not_received_by_recipient
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There is a fee I don't recognize on my statement. | 35extra_charge_on_statement
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The ATM won't give me my card back. | 19card_swallowed
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I purchased something in a foreign currency but the rate applied is wrong | 18card_payment_wrong_exchange_rate
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My transfer got declined. | 28declined_transfer
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Where's the money that got charged to my card? It's not showing up in my account balance | 62topping_up_by_card
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I would like to make a transfer. How much does it cost? | 56top_up_by_bank_transfer_charge
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I've been charged more than once for the same transaction | 63transaction_charged_twice
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Where can I see the source of my money? | 70verify_source_of_funds
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can google pay be used to make a top-up | 3apple_pay_or_google_pay
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I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared. | 62topping_up_by_card
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i live in the US can i still get a card? | 25country_support
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How can I top-ff my account using my Apple Watch? | 3apple_pay_or_google_pay
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Can you freeze my card it was stolen | 42lost_or_stolen_card
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More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges. | 63transaction_charged_twice
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