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Orders can be canceled if they have not yet been processed for shipping. To cancel an order, please contact our customer service team with your order number as soon as possible. If your order has already been shipped, we are unable to cancel it, but you may return it once received.

How can I cancel my order?

If you've forgotten your password, go to the login page and click on 'Forgot Password?'. Enter the email address associated with your account, and we'll send you a link to reset your password.

What should I do if I forgot my password?

Promo codes may have specific terms and conditions, including expiration dates and eligibility requirements. They cannot be combined with other offers and are not applicable to shipping or taxes. Check the details provided with your promo code for more information.

Are there any restrictions on promo codes?

To subscribe to our newsletter, scroll down to the footer on any page of our website and enter your email address in the 'Subscribe' field. You'll be the first to know about our new arrivals, exclusive offers, and events.

How do I subscribe to your newsletter?

Yes, we accept orders over the phone. Please contact our customer service team, and one of our representatives will assist you with placing your order. Have the product details and your payment information ready when you call.

Can I place an order over the phone?

We are committed to sustainability and reducing our environmental impact. Our policy includes using eco-friendly materials, minimizing waste, and supporting green initiatives. More details about our environmental efforts can be found on our sustainability page.

What is your environmental policy?

Creating an account is easy. Visit our website and click on 'Sign Up' at the top of the page. Fill in the required information, including your email address and a password, and click 'Create Account'. You'll gain access to faster checkout, order history, and exclusive offers.

How do I create an account?

Yes, we offer a loyalty program for our customers. Members earn points for purchases, reviews, and special promotions, which can be redeemed for discounts on future orders. Sign up for our loyalty program on our website to start earning rewards.

Do you offer any loyalty programs?

To update your account information, log in to your account on our website and navigate to the 'Account Settings' section. Here, you can edit your personal information, shipping addresses, and payment methods. Remember to save your changes.

How can I update my account information?

Our privacy policy outlines how we collect, use, and protect your personal information. We are committed to ensuring the privacy and security of our customers' data. For more details, please visit the privacy policy section on our website.

What is your privacy policy?

Yes, we provide size guides for our products to help you find the perfect fit. Size guides are available on the product pages under the 'Size Guide' link. If you need further assistance, our customer service team is happy to help.

Do you offer size guides?

Item availability is shown on each product page. If an item is out of stock, you'll see an 'Out of Stock' notification. For items coming soon, you can opt to receive an email notification when they become available by clicking 'Notify Me'.

How do I know if an item is in stock?

Our products come with a one-year warranty covering manufacturing defects. This does not cover wear and tear from regular use or damage from mishandling. For warranty claims, please contact our customer service with your order details.

What is the warranty on your products?

Yes, we offer an in-store pickup option for online orders. Select 'Pick up in Store' at checkout and choose your preferred store location. We'll send you an email when your order is ready for pickup.

Can I shop online and pick up in store?

To use a gift card online, proceed to checkout and enter your gift card number in the 'Gift Card or Discount Code' box. The amount will be automatically applied to your order total. If the order exceeds the gift card balance, you can pay the remainder with another payment method.

How do I use a gift card online?

If your promo code isn't working, ensure it's entered correctly and check if it has expired or has any specific terms and conditions. If you continue to experience issues, please contact our customer service for assistance.

What do I do if my promo code isn't working?

Once your in-store pickup order is placed, you'll receive an email confirmation with order details. We'll send another email when your order is ready for pickup. You can also track the status by logging into your account on our website.

How can I track my in-store pickup order?

Yes, we offer a student discount to eligible college and university students. To access the discount, please verify your student status through our partner verification service. Once verified, you'll receive a promo code for a discount on your purchase.

Do you have a student discount?

If you're not satisfied with your purchase, you can exchange it within 30 days of receipt. The item must be in its original condition with tags attached. Visit our returns page to initiate an exchange and follow the instructions provided.

What is your exchange policy?

To unsubscribe from our emails, click the 'Unsubscribe' link at the bottom of any email you receive from us. You can also manage your email preferences by logging into your account and updating your settings.

How do I unsubscribe from your emails?

Yes, you can place an order by phone by contacting our customer service team. Provide the product details and your shipping information. Our team will guide you through the payment process and confirm your order.

Can I order by phone?

Care instructions vary by product. Please refer to the care label on your item for specific cleaning instructions. For general guidance, visit our Product Care page on our website or contact customer service for advice.

How do I clean and care for my product?

Store hours vary by location. To find the hours for a specific store, visit our Store Locator page on our website and select the store. You can also contact the store directly for the most up-to-date information.

What are your store hours?

To stay informed about our sales and promotions, subscribe to our newsletter and follow us on social media. We also post upcoming sales and exclusive deals on our website's homepage.

How do I find out about upcoming sales and promotions?

We offer a price match guarantee on select items. If you find a lower price on an identical item from a competitor, contact our customer service with proof of the lower price. We'll review your request and match the price if eligible.

Do you offer a price match guarantee?

If you receive an incorrect item, please contact our customer service immediately with your order number and details of the item received. We'll work to resolve the issue as quickly as possible by sending the correct item or processing a refund.

What to do if I receive the wrong item?

If you're looking for a product not listed on our website, please contact our customer service. Provide as much detail as possible about the item. We'll check availability and let you know how to proceed.

How can I find a product that's not listed online?

We're committed to ethical sourcing and ensuring that all products are made responsibly. Our ethical sourcing policy includes rigorous supplier standards for labor practices, environmental sustainability, and product quality. For more information, visit our Corporate Responsibility page.

What is your ethical sourcing policy?

You may be able to make changes to your order if it hasn't been processed for shipping. Contact our customer service as soon as possible with your order number and desired changes. We'll do our best to accommodate your request.

Can I make changes to my order after it's been placed?

We offer repair services for certain products. If your item is damaged and under warranty, please contact our customer service with your order number and a description of the damage. We'll assess the damage and inform you about the repair options available.

Do you offer repairs for damaged products?

To delete your account, please contact our customer service for assistance. Provide them with your account details, and they will guide you through the account deletion process, including the removal of your personal information.

How do I delete my account?

If you no longer have access to your email account and need to reset your password, please contact our customer support directly. Provide them with your username and any relevant information that can verify your identity. Once your identity is confirmed, our support team will assist you with setting up a new email address for your account and resetting your password.

How do I reset my password if I no longer have access to my email account?

If you notice unauthorized transactions on your account, immediately report this to our customer service. Please provide details of the suspicious transactions, including dates and amounts. We will investigate the issue, secure your account, and guide you through the steps to dispute the transactions and prevent future unauthorized access.

What should I do if I notice unauthorized transactions on my account?

Items currently out of stock cannot be reserved. However, you can use the 'Notify Me' feature on the product page to receive an email when the item is back in stock. For limited edition or high-demand items, we recommend acting quickly once you receive the restock notification.

Can I reserve an item that's currently out of stock?

For products eligible for customization, you'll find an option to 'Customize' on the product page. Select this option to choose colors, materials, or add personalization like monograms. Once you've made your selections, review your choices and add the item to your cart. Customization options vary by product, so please refer to the specific product details.

How do I customize a product before purchasing?

For customers interested in placing bulk orders, we offer special pricing and shipping options. Please contact our bulk orders team with details about the products you wish to purchase and the quantities. Our team will provide you with a quote, lead times, and any additional information required to process your bulk order.

What is your policy for purchasing bulk orders?

To ensure the correct fit for footwear purchased online, refer to our comprehensive size guide available on each footwear product page. Measure your foot as instructed and compare the measurements with our sizing chart. We also offer customer reviews and fit recommendations for additional guidance. If the fit isn't perfect, remember our easy return policy allows for exchanges.

How can I ensure the correct fit for footwear purchased online?

We guarantee the authenticity of all our luxury items. Each product undergoes a rigorous authentication process conducted by our team of experts. This includes verification of materials, craftsmanship, and serial numbers against manufacturer records. We also provide an authenticity certificate with your purchase for added assurance.

What steps are taken to verify the authenticity of luxury items?

You can change your subscription preferences or opt out of certain communications at any time. Log into your account, go to 'My Account' > 'Email Preferences', and adjust your settings. You can choose which types of communications you wish to receive or unsubscribe completely. Changes take effect immediately.

Can I change my subscription preferences or opt out of certain communications?

If you encounter a technical issue on our website, please report it to our customer support team. Include a detailed description of the issue, the type of device and browser you're using, and if possible, screenshots. Our technical team will investigate and work to resolve the issue promptly.

How do I report a technical issue with the website?

To submit a product review, navigate to the product page of the item you purchased and click on 'Write a Review'. Enter your rating, review, and any photos you wish to add. Once submitted, your review will undergo a moderation process to ensure it meets our guidelines before being published.

What is the process for submitting a product review?

To participate in our affiliate program, apply through the affiliate section on our website. Provide your website or social media details for review. If approved, you'll receive access to our affiliate tools and commissions on sales generated through your referral links. Our affiliate team will guide you through the setup and best practices.

How can I participate in your affiliate program?

If you receive a product with missing parts, please contact our customer service immediately with your order number and a description of the missing items. We'll arrange for the missing parts to be sent to you as quickly as possible at no additional cost.

What should I do if I receive a product with missing parts?

To find products made from sustainable materials, use the 'Sustainability' filter on our product search pages or look for the 'Sustainable Materials' badge on product listings. We are committed to increasing our range of sustainable products and provide detailed information on the materials and production processes in the product descriptions.

How do I find products made from sustainable materials?

If you're interested in a product not currently listed on our site, please reach out to our customer service with details of the item you're looking for. We'll check with our suppliers for availability and get back to you with information on how you can place a special order if possible.

Can I request a product that's not currently available on your site?

We take the security of online transactions very seriously. Our website uses SSL encryption to protect your personal and payment information. We also comply with PCI DSS standards and do not store credit card details on our servers. Regular security audits are conducted to ensure our systems are secure.

What measures do you take to secure online transactions?

Product eligibility for international shipping is indicated on each product page. Look for the 'International Shipping' icon or check the shipping options at checkout. For products not eligible, consider using a forwarding service. Contact customer service for more details on international shipping policies.

How do I know if a product is eligible for international shipping?

We provide information on the sourcing of materials for our products in the product descriptions on our website. For products with specific certifications or eco-labels, details are provided on the materials' origins and the standards met. If you need more in-depth information, please contact our customer service.

How can I find out about the sourcing of materials for your products?

If you experience an allergic reaction to a product, discontinue use immediately and consult a healthcare professional. Please contact our customer service to report the reaction, providing details of the product and your experience. We'll guide you through the return process for a refund or exchange and report the incident to our quality assurance team.

What to do if I have an allergic reaction to a product?

We offer samples for select products, subject to availability. To request a sample, please contact our customer service with the product details. Note that samples are limited and may not be available for all products or at all times.

Can I get a sample of a product before purchasing?

Our commitment to ethical labor practices is at the core of our business philosophy. We work only with suppliers who adhere to our strict standards for fair labor practices, including safe working conditions, fair wages, and no child or forced labor. We conduct regular audits of our supply chain to ensure compliance with these standards. For more information on our ethical labor practices, please visit our Corporate Responsibility page.

What is your approach to ethical labor practices in the production of your products?

Cruelty-free products are indicated with a 'Cruelty-Free' badge on our website. Look for this badge on product listings or use the 'Cruelty-Free' filter when browsing. We also provide detailed information on our cruelty-free products in the product descriptions.

How do I know if a product is cruelty-free?

We are committed to a strict no animal testing policy. Our products are not tested on animals at any stage of production. We work with suppliers who share our values and do not engage in animal testing. For more information, please refer to our Animal Testing Policy on our website.

What is your policy on animal testing?

Organic products are indicated with an 'Organic' badge on our website. Look for this badge on product listings or use the 'Organic' filter when browsing. We also provide detailed information on our organic products in the product descriptions.

How do I know if a product is organic?

We are committed to environmental sustainability and reducing our ecological footprint. Our policy includes using eco-friendly materials, minimizing waste, and supporting green initiatives. We also strive to reduce energy consumption and carbon emissions in our operations. For more details, please visit our Sustainability page.

What is your policy on environmental sustainability?

Absolutely! We carry a fantastic selection of espresso machines and French presses. Let me show you how these options can enhance your coffee experience with bolder flavors and richer aromas.

I'm looking for a coffee maker. Do you have anything better than a drip machine?

Excellent choice! Would you be interested in our extended warranty? It offers valuable protection, and for a limited time, you can add it for a special price.

I think I'd like this blender.

Understandable! We do have some excellent models in a slightly lower price range. These may not have all the latest features, but they still offer fantastic performance. Would you like to take a look?

That smartphone is a little outside my budget. Any other options?

Wonderful! Tell me a little about your mom. Does she enjoy trying new recipes? Is there anything special she's mentioned wanting?

I'm not sure what I'm looking for. Just something for my mom's birthday.

Yes, we have a beautiful selection of organic and plant-based skincare lines. Would you like me to point out some that address specific concerns like dryness or sensitivity?

Do you carry any natural skincare products?

Definitely! We have models for every activity level. Do you focus on running, hiking, swimming, or something else? I can narrow down the choices.

I'm really into fitness. Any smartwatches you recommend?

I understand! We have clever shoe storage solutions ranging from simple racks to over-the-door organizers. Which option best suits your space?

I need something to organize all these shoes!

Absolutely! We provide complimentary gift wrapping services, and we have a selection of beautiful papers and ribbons to choose from.

This would be a gift. Do you offer gift wrapping?

It's a lovely dress! What's the occasion? Knowing that might help you decide if you want something bold or more subdued.

Not sure which color to choose for this dress...

I completely understand. I'm happy to walk you through the setup, or if you prefer, we offer installation services.

It seems a bit complicated to set up.

Of course! The fitting rooms are right this way. Let me know if you'd like a different size or any other styles to try out.

Can I try this on?

Let's take a look. We might be able to price match it. It's also worth knowing we offer additional benefits like free shipping or expert setup.

I saw an online ad for a lower price.

We sure do! Signing up is free and allows you to earn points with each purchase, plus you'll receive exclusive member-only discounts.

Do you have a loyalty program?

Let me check for you! If we don't have it here, I can see if it's available at another location or order it for you directly.

Is this item still in stock?

Yes! We have excellent starter guitars at various price points. Do you prefer acoustic or electric? We can discuss features that make learning easier.

Do you have any recommendations for a beginner guitarist?

Great idea! Do you have a specific age range? We have everything from sandboxes and water tables to backyard playsets and sporting equipment.

My kids would love something outdoorsy.

Yes, we have a flexible return policy. With your receipt, you have 30 days to return or exchange most items.

Is there a return policy on this?

Absolutely! This blend has notes of citrus and chamomile, making it a light and refreshing choice. Would you like a sample?

Could you describe the taste of this tea?

That's a great question! This particular item is crafted from recycled materials and ethically sourced. We have a growing selection of eco-friendly products.

Is this made with sustainable materials?

Yes, due to the slight imperfection, we have discounted this item. Let me know if you'd like to take a closer look to decide if it's acceptable.

There's a small stain on this. Is that reflected in the price?

Yes, we offer a few financing options with flexible terms. I can give you more details, and we can see which plan works best for you.

That's more than I wanted to spend, do you have payment plans?

We offer a few shipping speeds. Standard shipping typically takes 5-7 business days. Would you like a quote for expedited options?

How long is the shipping time?

Great choice! Let me check the stockroom. If we don't have it on hand, I might be able to special order it for you.

This is exactly what I need! Do you have it in another color?

It depends on your stride and terrain. Tell me a bit about where and how often you run, and I can recommend the best fit for your needs.

Are these shoes good for running?

Yes! We're having a flash sale on home décor – take 30% off select items today only. Let me show you some of our featured pieces.

Are there any good deals going on right now?

We sure do! Show your valid student ID to receive 15% off your purchase.

Do you ever have student discounts?

Great! Let me take a look. We gladly accept digital and printed coupons.

I saw a coupon for this online.

Absolutely! Subscribe to our email newsletter or join our loyalty program to receive early access to promotions and exclusive discounts.

Is there a way to get notified about future sales?

Definitely! We're hosting a [event name] on [date] featuring [special activities/demonstrations/offers]. Don't miss out – it's going to be a lot of fun!

Can you tell me more about this upcoming event?

While not everything is included, we have deep discounts across a wide range of items. What did you have in mind? I can point you in the right direction.

Is everything on sale?

Yes! Do you have a theme or color scheme in mind? I can suggest table settings, decorations, and fun party favors to match.

I need a few items for an upcoming party. Can you help?

Let me check the details for you. Certain terms and exclusions might apply.

Is this included in the buy-one-get-one-free promotion?

Yes, in many cases we can take pre-orders, especially for popular items. This helps secure yours before they sell out.

Can I pre-order this item?

Yes, you qualify for free shipping on orders over [$ amount]. Would you like me to help you find a few more things to reach that threshold?

Is there a minimum purchase for free shipping?

Signing up for our email list is the best way to stay in the loop! You'll get first access to sales, new arrivals, and special offers.

What’s the best way to stay updated on upcoming promotions?

Yes! We're gearing up for [season] with incredible deals on [seasonal items]. Let me show you what we've got.

Do you have any seasonal promotions coming up?

That's great feedback! While I can't guarantee specifics, we're always expanding our selection. I'll make sure to pass your request to our buyers.

I love this brand! Are you planning on carrying more of their products?

Yes, we do offer price matching under certain conditions. Let me know the competitor's advertised price, and I can verify if it's eligible.

Do you price match with other stores?

Let me check! Yes, they are indeed included. Right now you can take an additional 20% off all denim.

Are these jeans part of the current sale?

Sometimes, depending on the items! We may have specific bulk discounts or promotions for buying in quantity. What were you interested in?

Is there a discount if I purchase multiple items?

Yes! We appreciate [group] and offer a [discount amount] on [days]. Just show your [ID type] at checkout.

Do you offer any special discounts for teachers/veterans/seniors?

Great! Tell me a little about what you're looking for and your budget, and I'll offer some recommendations.

I need help finding the perfect [item].

Yes! We have a few doorbuster deals available exclusively this weekend. These prices won't last long!

Do you have any limited-time offers?

Absolutely! Our loyalty program earns you points with each purchase, redeemable for discounts and exclusive rewards.

Is there a rewards program for frequent shoppers?

I understand the price may seem high initially, but this product is built to last and comes with an exceptional warranty. Let's break down its features and value compared to other options.

This seems kind of expensive.